ZENDESK Revenue, Growth & Competitor Profile

Company Profile & Annual Report for Zendesk

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Zendesk Fast Facts

Revenue	Over $500 million    See Exact Annual Revenue
Employees	Over 1,000Exact Company Size
Primary Industry	541512 Computer Systems Design Services
Additional NAICS Codes	51121 51821 Data Centers & Hosting Services
Address	1019 Market St. San Francisco, CA 94103 www.zendesk.com

Zendesk's Annual Report & Profile shows critical firmographic facts:

• What is the company's size? (Annual sales and employees)
• What industry is the company in?

Zendesk is a publicly traded company on NYQ using the ticker symbol ZEN. Detailed information on company financials and operating reports can be found here: NYQ: ZEN

Zendesk Annual Revenue and Growth Rate

Zendesk	Revenue Est. ($ Million)	Growth Rate (%)	# Employees
2019	Details in Premium Report
2018
2017
2016
2015
2014

1-Year Growth Rate: 3-Year Growth Rate (CAGR):

Note: Zendesk's revenues are gauged from an analysis of company filings.

Investor Activity

Zendesk has actively raised capital from investors. These investors may include private investors, venture capital firms, or other investment vehicles.

Date	Investors	Percent Raised	Target Size
September 19, 2012	13	100%	$45 MM
Complete list of funding rounds and total amounts in the Company Report

Trademark Applications

Trademark applications show the products and services that Zendesk is developing and marketing. Zendesk's new tradmarks suggest it is investing in R&D and marketing, while expanding into new products or markets. Trademarks may include brand names, product names, logos and slogans.

Trademark	Date
ANSWER BOT Recorded and downloadable computer software for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for controlling and managing communications, business databases, and business information; Communication software for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for monitoring, controlling, and analyzing electronic communications within businesses and between businesses and their customers; text recognition, machine learning, and artificial intelligence software for automated customer support	12/27/2018
Z Recorded and downloadable computer software for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for controlling and managing communications, business databases, and business information; Communication software for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for monitoring, controlling, and analyzing electronic communications within businesses and between businesses and their customers	11/09/2016
ZEN HELP DESK Internet Technology service software for customer service management and management of customer relations, all of the foregoing directed to the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Internet Technology service management software for customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; all of the foregoing software may be downloaded from a global computer network	05/01/2013

See all trademarks and details in the Full Report.

Recession Risk

Determine whether Zendesk grew or shrank during the last recession. This is useful in estimating the financial strength and credit risk of the company. Compare how recession-proof Zendesk is relative to the industry overall. While a new recession may strike a particular industry, measuring the industry and company's robustness during the last recession estimates its ability to weather future recessions.

Market Share of Zendesk's Largest Competitors

A competitive analysis shows these companies are in the same general field as Zendesk, even though they may not compete head-to-head. These are the largest companies by revenue. However, they may not have the largest market share in this industry if they have diversified into other business lines. The "Competition" section of a business plan or investment memorandum would start by analyzing the information about these companies. Competitive advantage comes from offering better pricing or superior products/service.

Company	Headquarters	Revenue ($ MM)
ORACLE	Redwood City, CA	100
CONDUENT BUSINESS SERVICES	Florham, NJ	44
FISERV	Brookfield, WI	33
SAP AMERICA	Newtown Square, PA	33
FISERV SOLUTIONS	Brookfield, WI	24
GENERAL DYNAMICS INFORMATION TECHNOLOGY	Lawrence, KS	19
EPIC SYSTEMS	Verona, WI	15
ALLSCRIPTS HEALTHCARE	Chicago, IL	11
JACK HENRY & ASSOCIATES	Allen, TX	10

Nearby Competitors

These companies are similar in business line and location to Zendesk. While some companies compete with neighboring businesses for customers, other companies may compete to attract skilled employees.

Company	Headquarters	Revenue ($ MM)
MAPLEBEAR INC. DBA INSTACART	San Francisco, CA	100
DOCUSIGN	San Francisco, CA	50
SQUARE	San Francisco, CA	40
PINTEREST	San Francisco, CA	25
ZENDESK	San Francisco, CA	23
STRIPE	San Francisco, CA	21

Future Competition: Zendesk's Fastest Growing Competitors

These companies are in the same general field as Zendesk and are rapidly expanding. Companies may grow organically or through acquisition. In some cases apparently high growth rates may be caused by data that weren't available in previous years.

Company	Revenue ($ MM)