Telemarketing & Call Centers Industry

NAICS: 56142

For additional companies see the Business Support Services Industry

Telemarketing & Call Centers Market Share: Largest Companies in the Telemarketing & Call Centers Industry

Company	Headquarters	Revenue ($ MM)
FOUNDEVER OPERATING	Nashville, TN	100
TTEC SERVICES	Greenwood Village, CO	95
ALORICA	Irvine, CA	20
ACCT HOLDINGS	Berwyn, PA	16
IQOR US	Fort Lauderdale, FL	14
UNITED CALL CENTER SOLUTIONS	Dallas, TX	14
MAP COMMUNICATIONS HOLDINGS	Chesapeake, VA	8
RESULTS COMPANIES	Fort Lauderdale, FL	7
MAJOREL USA	Tempe, AZ	7
C3/CUSTOMERCONTACTCHANNELS	Austin, TX	7
AFNI	Bloomington, IL	7
ADVANCED CALL CENTER TECHNOLOGIES	Berwyn, PA	6
INTERACTIVE COMMUNICATIONS INTERNATIONAL	Atlanta, GA	6
SALELYTICS	Appleton, WI	4
IBEX GLOBAL SOLUTIONS	Washington, DC	4
RESULTS CUSTOMER SOLUTIONS	Fort Lauderdale, FL	3
INFOCISION	Akron, OH	3
ANSWERNET	Willow Grove, PA	2
INFOSYS BPM LIMITED	Aguadilla, PR	2

This is a list of the largest companies active in the Telemarketing & Call Centers industry. This differs from market share in the following example: One business with revenues of $100 million generates 10% of its business from the Telemarketing & Call Centers industry. A second firm, with revenues of $20 million, generates all of its business from this industry. In our list, we show the businesses having revenues of $100 million and $20 million, respectively. However, the market share would compare the $10 million in industry-specific revenue to the $20 million: the second company has twice the market share even though it is "smaller" in size.

Growth: Fastest Growing Telemarketing & Call Centers Companies

A list of competitors in the Telemarketing & Call Centers industry that are rapidly expanding. Businesses may grow organically or through acquisition. Typically, small or midsized companies are in "growth" mode and can expand more rapidly. However, large businesses may have the strategy and financial capabilities to scale rapidly. Businesses that employ a "roll-up" strategy make multiple acquisitions of smaller businesses to form a single large corporation that controls a greater market share than its competitors and benefits from economies of scale.

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Small Business Financing

Small businesses that have received financing may expand soon. Financing may be required for capital-intensive investments, such as real estate or equipment purchases. Telemarketing & Call Centers businesses may use the financing to cover startup expenses or the costs of hiring new employees. Loans differ from equity investments in the level of risk that is expected: loans frequently have collateral either directly or implicitly through the business or the owners that ensure repayment. Equity investment has the possibility for much greater returns, but offers no guarantee the principle will be repaid. Convertible securities combine the two concepts, but is used by private-equity firms rather than main street startups.

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Venture Funding

These Telemarketing & Call Centers companies are actively raising capital from venture capital firms, private equity, or other investors. Businesses with venture funding generally have higher growth prospects, either through bringing new concepts to market, using innovative business practices, or savvy management.

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